At AMP Family, we are committed to ensuring our customers' satisfaction. As we offer custom made-to-order products, we understand that there may occasionally be issues with the items you receive. We are here to assist you.

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Damaged or Defective Items:

If you receive an item that is damaged or defective, please notify us within 14 days of receiving your order. We will require photos of the damage or defect. Upon approval of your claim, we will arrange to ship a replacement item to you at no additional cost.

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Incorrect Orders:

If the item you receive differs from what you ordered, please notify us within 14 days of receipt. We will ask for photos to verify the mistake. Upon approval of your claim, we will arrange to ship the correct item to you at no additional cost.

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General Returns and Refunds:

Because our products are custom made to order, we are unable to accept returns or process refunds for reasons other than damage, defect, or an error on our part. This includes issues such as ordering the wrong size, color, or simply changing your mind.

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Please ensure you carefully review your order before finalizing your purchase, including the size, color, and design of the item.

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Exchanges:

We do not offer exchanges. Each item is printed to order, which allows us to avoid overproduction and waste.

 

Free Shipping:

We offer free shipping on all our products. If you need to return an item due to damage, defect, or an error on our part, we will cover the return shipping costs.

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To request a return or report a problem with your order, please contact us at [info@ampfamily.com].

Please remember to provide your order number and include any relevant photos with your message. This will help us to process your claim more quickly.

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Thank you for your understanding, and we are always here to assist you with any questions or concerns.